Return Policy

At MZ The Brand, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds and Exchanges:

  • Time Frame: You may request a refund or exchange within 30 days from the date of purchase.
  • Condition: Items must be in their original condition, unused, and in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required to process your refund or exchange.

2. Non-Refundable Items:

  • Customized Products: Items that have been personalized or customized.
  • Final Sale Items: Items marked as “Sale” or “Clearance.”
  • Opened Packaging: Items where the packaging has been opened and is no longer in its original condition.

3. How to Request a Refund or Exchange:

  • Contact Us: To initiate a refund or exchange, please contact our customer service team at MZTheBrand@gmail.com
  • Return Shipping: Customers are responsible for paying the return shipping costs. Please pack the items securely and use a trackable shipping service.

4. Processing Refunds:

  • Inspection: Once we receive your returned item, we will inspect it and notify you that we have received your returned item.
  • Approval: After inspecting the item, we will notify you of the status of your refund.
  • Refund Method: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

5. Processing Exchanges:

  • Exchange Process: If your exchange is approved, we will send out the new item once we receive and inspect the returned item.
  • Availability: Exchanges are subject to product availability.

6. Damaged or Defective Items:

  • Report Issues: If you receive a damaged or defective item, please contact us within 15 days of receipt.
  • Resolution: We will offer a replacement or a full refund for damaged or defective items, and we will cover the return shipping costs in such cases.

7. Shipping Costs:

  • Original Shipping: Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.
  • Return Shipping: Customers are responsible for paying their own shipping costs for returning items.

Contact Us

If you have any questions about our refund policy, please contact us:

  • Email: MZTHEBRAND@gmail.com
  • Live Chat: Available on our website during business hours.

Thank you for shopping with MZ The Brand. We appreciate your business and are committed to ensuring a positive shopping experience.