Pre-Order Policy

Thank you for choosing to pre-order with MZ The Brand. Please review our pre-order policy to understand the terms and conditions associated with your purchase.

Pre-Order Shipping

  • Shipping Time Frame: All pre-orders are shipped within the specific time frame mentioned in the product description. Please refer to the product page for detailed shipping timelines.
  • Updates: You will receive email updates regarding the status of your pre-order, including any potential delays.

Refunds and Exchanges

  • Refunds: Refunds can be initiated at any time prior to the shipment of the pre-order item. Please note that all refunds are subject to a $5.00 service fee. To initiate a refund, please contact our customer service team at MZTheBrand@gmail.com.
  • Exchanges: If you would like to exchange your pre-order item for another item of equal or lesser value, please contact us immediately. Our customer service team will assist you with the exchange process.

Customer Service

If you have any questions or need further assistance regarding your pre-order, please do not hesitate to reach out to our customer service team. We are here to help and ensure your satisfaction with your pre-order experience.

  • Email: MZTheBrand@gmail.com

Thank you for your patience and understanding. We appreciate your business and look forward to delivering your pre-order items.